PICHULIK does not offer cash refunds however we will happily assist you with an exchange if the conditions outlined in point 2 below are met.
All items must be returned new, unused, with all original tags attached and in original packaging, within 28 days of purchase or receiving your online order. Returns outside of this timeframe will not be accepted for exchange.
PICHULIK will gladly accept exchanges within 28 days of the date of purchase, provided that:
Items are returned within 28 days of date of purchase or order delivery
Items are returned with the original sales receipt
Items are returned in their original condition, unworn, unaltered , unsoiled and undamaged, with all tags attached and in original packaging
Items are exchanged at the store they are purchased at
Shipping fees are non-refundable
If you ordered online and are in South Africa we will be happy to cover the cost of shipping for the exchange, granted the points above are met.
However if you purchased in-store or are not in South Africa you will be responsible for paying for your own shipping costs for returning/ exchanging your item.
PICHULIK merchandise purchased at independent stores must be returned to the store where it was purchased.
No exchange will be accepted on sale or promotional merchandise.